Record producer variable is not reflecting as per the backend field even it is mapped with record producer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-28-2022 04:27 AM
Hi,
I have created one choice field with two values and it is mapped with the record producer by creating a variable ( I tick the 'Map to Field' checkbox and select the correct one same field). AS per the client requirement I have made backend choice field read only and its choice value is displaying depending upon one condition. This field working finely at backend but it should not work (same as backend) on service portal ie record producer.
Could any one suggest what should I have to do.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-28-2022 09:38 PM
Hi Ulka, Is your issue resolved?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-28-2022 11:08 PM
NO, Prashant.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-28-2022 11:23 PM
Check the backend name of the choices of both backend field and portal fields.
The backend name of the choices should be exact same. means if you have a choice field ABC in backend which is having 'A' as a choice with backend name 'a'. then the portal field's choice backend name should be 'a'.
Send screenshot of the list of choices of both field(Backend and frontend) in case of any doubt.
Thanks,
Prashant.
