I am attempting to load data to the CHOICE table so I can populate one of my drop down fields on my Incident Form. Everything works except the 'Create Excel Template' does not have the Table column(See SS1). When I import, the Table is blank and I ha...
Hi, I'm trying to figure out a way to add a RunScript to a workflow (or another option) that allows for consumables to automatically be consumed. We use a form that goes through a workflow. I'm using this code that someone was very nice to upload on ...
Hi all, So it's been asked, and answered, whether or not we can parse email attachments that are CSV or Excel file formats. However, we have a business requirement to instead parse .eml or .msg email attachments. The general purpose of this is to par...
Hello, How do I get the "Work note" field to appear in the filter of an incident report ? I only see the "Work note list" field. See screenshot. Thanks.
hi all, i wan to control the execution stages of requested items in service catalog via flow design? can anyone help me. like first will be id creation. after the sctask is set to close complete then laptop request should show , after laptop sctask i...
Hi All, We upgraded the service now instance from Madrid to Orlando and when an end user(ess) user with no roles try to submit an incident ticket they see an error stating "Submit canceled due to a script error - please contact your system administra...
Hi everybody, I would like to change the OOTB behavior that the change tasks are cancelled when a change is set to Review. Can anybody tell me which mechanism (Business Rule or anything) I have to modify? Actually I was not able to find it. Many than...
Hi all, I want to create scheduled email report for duplicate serial number in computer table . via below script I am able to get the duplicate records but I want to send this records in excel format in Scheduled report. In report I am not able to pu...
Hi Team, Having a requirement to write a ACL to allow only members of a particular group to edit three user defined fields in location table. Kindly suggest. Regards, Kayathri
Hi, We have an issue reported by users related to emails cannot be opened on Change Request tickets. Error reported: "Insufficient rights to read the email body" when he is trying to click on "Show email details" under activities section. This w...
Hello, I am working on pulling attachments from a third party ServiceNow instance to client's ServiceNow. Third party system does not POST the attachments, but we need to pull the attachments on regular intervals. I am using GET API to retrieve the a...
Hi, My requirement is to have a button beside one string field on incident form, when i click on the button it should take the content from that string field and paste it in comments and update the incident... I have created a UI macro for that and...
In SN Discovery is there a way to put list of IP#s to be excluded from any discovery that is run in the Discovery Schedule jobs. This is for all IP ranges not just one Discovery Range set. If anybody try to run a discovery in a schedule job or a quic...
since am new to inbound email actions , i just want to know that , what is the use of checking and unchecking the stop processing box ?
Hi All, There is one catalog item which is not available to any users expect admin, where as other items are available as configured, No user criteria or restrictions kept for item still it is not visible,Please help.
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