Agents need to generate severity notices through the major incident form. I would like agents to access the Major Incident form within the incident form in Agent Workspace when working on an incident, similar to how agents access the tab on the plat...
The Save ui action on change request table not visible to change owner, so how to debug the ui action, If i could impersonate change owner ,So can i debug the ui action why he is not able to see the particular ui action..
Hi All, I have a requirement. I have two fields 'Requested for' and 'Product Group'. I need to check if 'Requested for' user is part of the 'Product Group'. If he is a part of the group the form will get submitted or else it will throw an error messa...
Hi, I have created one choice field with two values and it is mapped with the record producer by creating a variable ( I tick the 'Map to Field' checkbox and select the correct one same field). AS per the client requirement I have made backend cho...
Hi expert, I want to see the configuration of below translate button(Dynamic Translation) , where I can able to see. The button is in journal FILED(additional comment, work notes) on incident table
I am fairly new to ServiceNow so bear with my ignorance. I am trying to set up Live Agent Chat currently and I am running into an issue I could use some guidance on. we will not be utilizing VA, instead we are using a third party AI app that will ...
I created a scoped application. While setting up the application I created just a single table (Leave Request). After the setup I started working on the table and created new fields and then moved on two create 2 new tables(Leave Bucket; Leave Calcul...
Afterhours during the week and on weekends, we have a ticket type that would need to be redirected to the NOC instead of the regular assignment group. I setup a schedule, but I am not sure what the next step should be. Advice?
Hi, We have two modules with same table with different filter conditions. How we can restrict list banner button based on list filter conditions ? Thanks, Pihu
There is a requirement where resolved incidents have to closed automatically after 14 days.
Hello, Can anyone please help me on this how to break the lines so that it will show correctly in service portal. I have one variable of type select box. I need to give break between lines in question. In self service it is showing correctly as shown...
Kindly refer the below snippets we are trying to get the edit button for asset tab and POLitem
We have a business rule that resolves child Incidents when the parent is resolved. We also have a business rule that resolves child Incidents when the parent problem is completed. What we can't seem to achieve is when the problem is completed, that c...
Hello All,There has been a strange issue on my instance. Add to cart is completely missing on catalog forms. Earlier, we used to have the option as usual. I have tried these but no luck. 1) No Cart is set to false2) Portal Settings are fine3) No rece...
Is there a way to display a calendar on the landing page? I tried with calendar report but its not working.
