Hi All, We were sending notifications to users when the agent add the comment on a specific SCTask but since comments from RITM were also copied onto the SCTask we don't want to send a notification on it. so for that, we need to check some keywor...
can I get workflow reverting to previous version?
Have create taxonomy layer and nodes in a portfolio, not able to add to a service portfolio and nodes
Task:Is to make override user preference and default field to readonly ,except for admin Role user we wrote client script to make readonly It is working only in shift Escalation set table (cmn_rota_escalation_set) But it is not working in front en...
Guidance content can be quite lengthy in advising colleagues how to complete quite extensive forms in the Service Catalog. We're also sticklers for accuracy and consistency and so I'm really keen that we use workflow features available in the Knowled...
Hi, i`m looking for a way to add a button to the attachment pane called Select all, we already have a download all button but i am not able to find hwo to add this select all button:
Auto update of state from Pending to Inprogress when user inputs are given As a user, I would like my request state to change from 'Pending' with reason 'awaiting caller' to 'Inprogress' when I add a commentso that fulfiller can continue to work on r...
Hi experts, We got a request from one of our clients to resolve all the tickets which are in state new with specific close codes and notes,also with work notes? also want to update some fields on incident form Before resolving he wants to assign all...
Get the number of problem tasks count present in problem table, number should be populate in custom field(number of problem tasks) in problem after inserting new problem task Record.
While testing a Catalog Item for ordering an expensive device, the mandatory approval is being skipped for requester Andre Boer, but not for any of other requesters. Who can explain me how is possible do this?
Hi all, I am new to scripting and trying to get my head around with this. I am trying to copy single line text variable value available on the form to another single line text variable value which is only visible in VEditor. Below is the Client scrip...
Hi All, I need to put validation on Birth Date field in a way that user should only allow past dates and 15 years ago from current date so if the user puts a date that will make it 14 years and 364 days it will give an message "Please provide a vali...
From ServiceNow, we want to send data to a third-party application. They have provided us with the Token to connect to their system. Could you please help How to set up a Rest API to connect and send data to the third-party applications? Thanks in a...
I have a situation where a customer is requiring via Enhancement that we provide the Incident # to the Case when the Incident is created from a Work Order that is related to the case. The Incident # must display in Related Lists, and Related Recor...
One of the feedback we've received is that it's difficult to approve an RITM when you don't see ALL the variables and variable sets values related to the approval. How to we add RITM variables and variable sets in here?
