Resolved! how to access workspace
Hi All, Please help me what is the issue here , I have Activated FSM(field service management) plugin. i m admin but still i m unable to access "Dispatcher Workspace". please advise what will be the issue.
Forum Posts
How to notify user with incident changes ?
Hi I want to make a notification that display any updates/changes made to an incident by someone else than the incident's "assigned to". Is it possible to include the update/change, whatever it may be, in the notification message? and if yes, how so?...
Resolved! Translate text to another language
Hello all, I am working on a service catalog which is to be used in both English and French languages. I am trying to translate the default value of a field into French and saving it.. but it's not working. Below are the steps I'm following for trans...
In change schedule how to add one more column
In change schedule i want to add one more column similar to Number configuration item and duration
incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script
incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script
How to call Email Script inside send email action of flow designer?
Hi All, I want to call Email Script containing Compony header and compony footer to the Send Email Action inside the flow designer. As we cannot call Email script in body of send Email action, Any other way to achieve this? Thanks, Priya
Unable to remove the Section from incident form.
Hi Folks, Please could you suggest me how to remove these below screen sections. I have tried to remove from Form Design as well as Form Section Module with Default view. But unable to remove . Thanks in advance.
Resolved! How to remove prefix for number variables for existing records in Incident table
How to remove prefix for number variables for existing records in Incident table, Example: usually number like INC0010043, but my requirement is to remove prefix "INC" for existing records and number should be like 0010043.
Dell KACE Integration
Does anyone have experience integrating Dell KACE with ServiceNow? I'd like to import the KACE data on a regular basis for asset and change management.
ITSM, How to Manage and keep track Local db Accounts
Hi All! We have a use-case. Most of our accounts are AD controlled. So when a resignee resigns, we just lock the account and all related applications/windows/server login is disabled.However, we have some local 'privilege accounts' which are not con...
How to install PPM - Standard Plugin in personal instance? I checked in plugins but it was not showing
How to install "PPM - Standard" Plugin in personal instance? I checked in plugins but it was not showing
Resolved! Requirement: How to pass Variables to catalog item in service portal via URL and share the URL to end Users when user clicks on the URL it should land them in a catalog item with prepopulated fields can any one help me with this requirement please.
I was designing the virtual agent topic with some components once the user provides the inputs we need to present the catalog item with prepopulated fields
Resolved! Report on Incidents with no Additional Comments
I have built a database view to join Incident and sys_journal tables. So i can report on this and see journal entries entered to each INC number. How can i report on this DB view, to show all Incidents which have not had an Additional Comment within ...
Need to restrict the access for import set table ?
Hi My requirement is I created data source and now we need to write acl that no one can import the files from import set table to target table. Pls help on this Regards Samara
only members of assignment group should be able to edit sc_task
how can i give access to only members of assigned to assignment group to edit and close sc_task ? Requested for and opened by user should be able to add comments in additional comments. there is a parent level ACL that is blocking me. how can i achi...
