I'm fairly new to Servicenow, been on the platform as an admin for about 4 months, and I am trying to update 32 groups with a fix script vs manually opening the records and updating the group type. Here is what I have: var grp = new GlideRecord('sys_...
Hi, There's this requirement i have. I am not able to proceed. Please help me with this. It appears like this in the form, How can i get that icon?? n Checklist should be of which type!! Thanks, Vaishnavi
Hi Experts, Good Day we have Lost an application in Sub-Prod Instance after Clone with prod. we have done this clone 1 month ago . How can i get this in my instance. please suggest. Thanks in advance
Would you please provide me some feedback on this concept? Thinking of creating a separate tier 0 and tier 1 KB for each subject area, where the knowledge owner/manager can posse enough expertise to understand the need to create content and manage it...
Hi, everyone. I'm just learning about workflows, but feel so dumb. I don't know how I to revert a cancelled CR. I have no idea where to start.
I am trying to configure my personal dev instance to use ssocircle. It is on Helsinki release. I have imported the metadata into the instance from http://idp.ssocircle.com/meta-idp.xml. I have also imported ServiceNow generated metadata into ssocircl...
Hi Team,I have a requirement to update an Incident from an email - and not log a new one. I need to grab the INC number from the subject to perform an update to that INC ticket - plus grab the 3rd party ref number and add it to the incident field.T...
I have been making several templates to quickly assign newly created incidents to different teams in our organization. When we assign to these teams we also add a tag to the incident for tracking and trending purposes for our Service Desk team. I rea...
Please be patient with me We have a custom Portal (developer no longer here) and I need to remove/hide one of the containers named "Report an Outage" See Screen shots attached I went into designer (Page Editor) but not sure were I can remove the cont...
Hi, I need to create new Knowledge Category by setting Parent ID field in kb_category table using a scheduled job script. I have the sys_id's of the both main and sub category fields. Main Category in kb_knowledge_base table is IT Operations, sys_id ...
I'm interested in making my templates a little bit smarter with a bit of JavaScript. I'm able to set the Caller to myself using this snippet for the value of Caller in the template:javascript:gs.user_id()I then tried to set the Short Description usin...
I am struggling to understand why OOTB the asset role contains "model_manager". We have a small number of people who are able to create and edit models - they have been given the role "model_manager" in their group. But we have a larger set of people...
When I tried to edit the My surveys widget, I received the following message: "This widget is in the Service Portal Surveys application, but Global is your current application. You can clone this widget by clicking the button in the top right corner...
How can we create Aging Report for Incidents. Based on buckets we need this report as list of bar type. Buckets will be, Aging > 60 days Aging > 45 days Aging > 30 days Aging > 7days Also we need to Schedule this report to share every day. Please hel...
Hey all! Okay, this might be a very basic question but: What is a blob image? When an image is attached to an Incident, often it is called 'blob' instead of the name of the image. Why is that? THANK YOU in advance