How I can give access SNC-external role user to create report in change request table

[chandan1994]

How I can give access SNC-external role user to create report in change request table

I have given the read and write access to report table and change request table as well. But on the create report page table drop down shows as loading failed, However the snc-extrnal user can see the sys_db_obj table.

[Dr Atul G- LNG]

Hi @chandan1994 

Granting report access and change management access to external roles is generally not recommended as it may violate security protocols. While I understand that it may be part of your business case, for better security, it's advisable to ask your users what type of reports they need. Then, you can create the reports and make them available on the portal for their use, rather than granting direct access. In this case, it could be considered a security risk, as you're providing access to core tables, including system database objects.

[chandan1994]

There are multiple user with snc_external role user and they have lot of request to generate the report , Hence We have planned to provide the access to the , Now the user can click on the create new report button however the list of table is showing as "loading failed".
Can you advise how we can fix so that snx_external user can see the list of table as when we click on the new button for the report it opens the sys_report_template ui page which I can't find in servicenow to change or see the configuration.

[Dr Atul G- LNG]

Hi @chandan1994 

Need to create ACL for this.

https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/contextual-securit...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0811702

snc_external

This role indicates that the user is external to your organization and should not have any access to resources unless:

• You explicitly allow access through ACLs for the snc_external role, or
• You explicitly grant them additional roles.

By default, users with the snc_external role are unable to access non-record type resources as well, such as processors and UI pages.

Reference:
https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/security/reference/...