redirect to notes tab from resolution tab on incidnet form

Atchutaram
Tera Contributor

Hi Team,

Currently i have configured Re-open UI action. Once the state is resolved this works after filling the resolution information. once we click on reopen it should take us to Notes section additional comments as we made it mandatory. 

Instead it is staying on Resolution Information section.

How can i achieve this.

1 REPLY 1

Mark Manders
Mega Patron

Since we don't have your code, it's guessing. How are you trying to put the focus on that field? Or are you looking for how to do that? Just making it mandatory will not tell the system to move to that field. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694100

 

 


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Mark