Notification redirect URL based on user's role

[pradeep reddy2]

Hello Folks,

I  have a requirement , for the notification , if the user have no role url should redirect serviceportal incidnet page and if the user have role it should redirect to instance incident ticket.

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 i have a email scripting ,but the i dont find any "link" is shown on the email notification, colud you please help on this.

Thanks In advance.

[Vasantharajan N]

@pradeep reddy2 

Did you see the Xanadu latest update on the email redirection using the plugin ITSM Notifications Redirection (com.snc.itsm.notifications_redirection) which is active by default. But not enabled until we set the system property "sow_email_notification_redirect" to true. 

More details you can find in the link https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme...