Redirect to Now mobile on click of Outlook RITM or REQ link

ARAVINDA11
Tera Contributor

‎07-26-2023 02:52 AM

Guys please help

The RITM or REQ link is configured is working in outlook desktop when I click it from outlook email it is going to the ServicenowInstance

 

The sameway I need to do the redirection to NOW Mobile if I open from Outlook mobile app

 

Redirect to Now mobile on click of Outlook RITM or REQ link

 

Please help me how to do it @Ankur Bawiskar   @Community Alums  / guys help here

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Ahmmed Ali
Mega Sage

‎07-26-2023 03:00 AM

Hello @ARAVINDA11 

 

You will need to use Deep links to point to mobile applications in emails. For reference: https://docs.servicenow.com/en-US/bundle/utah-mobile/page/administer/tablet-mobile-ui/concept/deep-l.... 

 

You can use:

getFormScreenLink(formScreenId, tableName, recordSysId)getFormScreenLink is used to link into any non-parameterized form screen.formScreenId (required): sys_id of required form screen

tableName (required): table name of required form screen

recordSysId (required): sys_id of record from tableName

 

For details: https://docs.servicenow.com/bundle/utah-mobile/page/administer/tablet-mobile-ui/reference/deep-link-... 

 

Thank you,

Ali

 

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Thank you,
Ali
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