Redirecting the email from o365 to ServiceNow

Go to solution
C_S3
Tera Contributor

‎08-13-2024 07:16 AM

Hello All,

We have one email ID (for eg : abc@xyz.com)  provided by our  client, when we send email to that email ID , it gets receive in office 365. But it doesn't redirect to our ServiceNow instance.

Any help would be appreciated .

Thank you!

0 Helpfuls
  • 455 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to C_S3

‎08-13-2024 07:54 AM

Hi @C_S3 

 

Check this:

 

https://support.microsoft.com/en-us/office/use-rules-to-automatically-forward-messages-45aa9664-4911...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

3 REPLIES 3

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-13-2024 07:17 AM

Hi @C_S3 

 

You need to set a rule in o365, to forward that email to SN email id.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
C_S3
Tera Contributor
In response to Dr Atul G- LNG

‎08-13-2024 07:19 AM

Hello @Dr Atul G- LNG ,
Could you please explain how to set a rule in o365?

0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to C_S3

‎08-13-2024 07:54 AM

Hi @C_S3 

 

Check this:

 

https://support.microsoft.com/en-us/office/use-rules-to-automatically-forward-messages-45aa9664-4911...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************