Redirecting the email from o365 to ServiceNow

[C_S3]

Hello All,

We have one email ID (for eg : abc@xyz.com)  provided by our  client, when we send email to that email ID , it gets receive in office 365. But it doesn't redirect to our ServiceNow instance.

Any help would be appreciated .

Thank you!

[Dr Atul - LNG]

Hi @C_S3 

You need to set a rule in o365, to forward that email to SN email id.

[C_S3]

Hello @Dr Atul - LNG ,
Could you please explain how to set a rule in o365?

[Dr Atul - LNG · Accepted solution]

Hi @C_S3 

Check this:

https://support.microsoft.com/en-us/office/use-rules-to-automatically-forward-messages-45aa9664-4911...