Reference List Empty for Internal Users in Portal

[neilgretton]

I have created an internal service portal, to which I have a couple of catalog items that use a reference drop down list. The same field is mapped for each drop down causing the issue. Whether it be for an Incident, Request or Change Request.

Service affected = business_service

This works for me as admin, but as a standard not IT user with just SNC_Internal, the list is empty.

I have ensured that SNC_Internal is in the ACL for this field, still no joy.

I have changed 'Reference', to 'Lookup Select Box' (ACL also correct for this field), still no luck.

Dictionary overrides are on:

But I cannot see any access conflicts.

Any thoughts? Thanks

[neilgretton]

Amending to a 'lookup select box' now returns a Sys_ID

[neilgretton · Accepted solution]

 Issue caused as "Service portfolio" Dictionary Entry on the Service table, had its 'Display' value set to 'True'.

[ghzelmed]

hi

Could you please give more details. I have the same issu, and can't understand your response

[Sagar Pagar]

Hi @neilgretton,

Make sure that users should have at-least read access on table level to see the records.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍🏻
Thanks,
Sagar Pagar