Remedy to ServiceNow Migration

sheetalkumar1
Mega Contributor

‎09-26-2017 01:40 PM

Hi All,

I will be involved in a project where we will be planning down migration from Remedy to ServiceNow.

If you have done this before, or if you have got understanding of similar migrations, can you please provide some input?

Basically some guidelines and Learning from your experience please.

A similar question was posted at

https://community.servicenow.com/thread/217289?q=Remedy%20to%20ServiceNow

but was never answered 😕

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2 REPLIES 2

adilrathore
ServiceNow Employee
ServiceNow Employee

‎09-26-2017 04:01 PM

I believe you need to first understand what data needs to be migrated and the corresponding tables in ServiceNow to which the data is to be migrated. Then you can Datasource (which will import data from the Remedy DB), Import Sets (the staging table to store raw data) and use Transform maps (for mapping fields and defining relationships between to the target tables in ServiceNow) to update the data into ServiceNow depending upon your requirements.



Importing Data Using Import Sets - ServiceNow Wiki



Data Sources - ServiceNow Wiki


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antin_s
ServiceNow Employee
ServiceNow Employee

‎09-26-2017 05:39 PM

You may use Imports Set, Transform Maps to migrate the data from external systems to ServiceNow. Also, you may also check for 3rd party tools like http://itsmbridge.com/ who understands both the data models and pre-built tools to migrate the data.



Hope this helps. Mark the answer as correct/helpful based on impact.



Thanks


Antin


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