Hi Community, OOTB automation adds a comment "Request Automatically Closed as all Line Items were complete" to REQ whenever its closure is triggered by Business Rule "Close Parent if Required" on [sc_req_item].The code:new SNC.RequestItem(current).cl...
Why user get type field as none in change request after new change request creation.
hello All,We have a requirement where in there are a lot of email addresses in recipient and we would want the receipient addresses move to BCC so that users do not get to know other recipients email addresses.how to achieve this ? UI action >>event>...
I need to know is there a feasibility to change this Draft OOB msg "A draft for this item already exists. You can view all the drafts here. If you save this item now, a new draft item would be created." which comes up when trying to save a draft for...
I have a request item with a multi row variable set containing 2 variables. What I would like to see is that when the Request is opened that this variable set is pre-populated with two rows that the user can Edit or Add to. I tried g_form.setValue('v...
Hello All, I've a requirement to populate a List collector variable based on a selected reference variable related list records . I wrote a script include and onChange Client script to achieve this. This is working fine in Service Portal however...
Hi All,I am looking to add a google captcha to OOB "form" widget. Is this possible ? Thanks!
Hi, when an incident is set to State = Closed, all fields become read-only for an itil user.I have a requirement to make the field problem_id editable for closed incidents.Via trial and error I achieved it in a PDI via ACL changes, but it made severa...
Hello. I will be implementing SLAs/OLAs on Catalog Tasks. We have hundreds of catalog items. I have had a few suggestions and ideas as to how best to organize SLA level tasks, and I'd appreciate any input you may have. The ideas for organizing tas...
Hello, I try to display a paragraph as a plain text annotation in a form section located in Change Request table. How and where can I configure the font size, the text direction and all of these paragraph configurations?Only found a sketchy way to in...
Hi all, I am noticing that certain users / approval groups are taking a long time to approve changes assigned to them so I was hoping to setup a report to show long a change approval task is sitting there unactioned for the last 30 days. We have thre...
Hello, I am trying to gather information from a user in order to populate a PDF via document tasks. I'd like to gather all the information using a record producer and some subsequent forms, prepopulate the PDF, and then assign it to the appropriate u...
Hi,There is a requirement for me to create an Inbound email action. So, for this I created the email account in production and authorized it. The connection was successfully established.Now I exported this email account from Production to dev enviro...
Good evening.!I have a Catalog Form where the Flow designer is not working properly, as it has lot of Create REQTASK conditions, because of which, sometimes, the RITM remains open, even after the REQTASKs get closed. I don't want to touch the Flow de...
The number counter is OOB, still - why does the error comes up while inserting the service offering : Invalid insert error thrown when a service_offering record is being created. Error : Check uniqueness for SN App Service ID <SN APP ID>". Business R...