Configuring Columns of Global Search results header
Hello all,I am trying to add "change request " to the list of options. I can't find the option:
Forum Posts
If the worknotes contains the word 'confidential' then only assigned to person should view comment
Hi everyone,I have one requirement where if the worknotes contains "confidential" then that assigned to person alone should able to see that comment not everyone, please help me to resolve it
Resolved! Report to show reopened incidents
I am trying to create a report that will bring back any Incidents that were Resolved/Closed and then reopened by an end user. There a way to pull report to show Reopen tickets.Has anyone else done this? Any thoughts/suggestions?
Resolved! Copy Chat transcript from interaction to related incident
We want copy the chat transcript from the interaction record to comments field of the related incident . We have written an After BR on interaction table Condition : Transcript is not empty (function executeRule(current, previous /*null when async*/ ...
Add variables to catalog task. Catalog task is created with a workflow step
There is catalog task, the variables on the catalog task form do not show all variables. I want to add some variab;es to this formIf the catalog task is created on workflow or flow designer I know we can go that specific activity or flow action and a...
Decsion table for mapping of Knowledge base & assignment group for approvals
Hi , We have requirement to modify the existing knowledge approval workflow.requirements is, when knowledge is in review we have to send initial approvals to the groups which has been specially for current knowledge base on knowledge form. we have ar...
How to flag a Knowledge article from related search results in Incident
I am trying to add a "Flag article" button that is opened from the "related search results" in Incident. What is the preferred way to do this.In the attached images, I would like to add "Flag article" button next to "This helped" button.Please let me...
HTML Logo to be removed in Reply email
Hi,I have created email notification with HTML. When user is replying the email the comments are getting updated in the ticket and LOGO is also attached to the ticket as a attachment. How to remove those LOGO when user is replying the email.
Override 'Ask For Approval' Flow Action 'work note' field value
Hello all, I have a user asking that the wording be updated to say something more of the lines of: "Recertification of template" instead of "approval for task" in the work notes. These logs are being added by the 'Ask For Approval' action in Fl...
Resolved! How to add "send email action" in Flow Actions?
Good afternoon. How to add the below if action from SubFlow "subflow2" in Flow Actions "act1"? I want that action to be in act1, instead of subflow2, as I want to use message pill, after the Output has come. Below is the screenshot for act1 Action
Resolved! newly Crated CI is not showing in configuration item field
Hi team , I recently created CI below however i am trying to search in configuration item field , its not showing how do i fix ?
How are Description field in Vulnerable item (sn_vul_vulnerable_item) is getting populated?
Could someone please let me understand the relation between description field on Vulnerable item (sn_vul_vulnerable_item) table and proof field on Vulnerable Item Detection (sn_vul_detection). Are these two fields are interlinked? If yes, then what m...
Reload/ refresh catalog form when value changes from Yes to No
Hi All, I want to reload/ refresh catalog item form on sp when a field value changes from yes to no.TIA!!
Some records are created in Record History (sys_history_set) table and some in sys_audit table
Hi, I see some records are created in Record History (sys_history_set) table and some in sys_audit table. How do i create records in sys_history_set table?Can anyone explain how are Record History (sys_history_set) table sys_audit table different? Th...
Resolved! want to show instructions on cat item based on condition using 'custom' type variable and UI macro
I have a requirement where i want to show instructions with some link on catalog item based on choice selected in previous variable in catalog item. i have created a variable with type = custom and created UI macro and UI policy show the variable but...
