ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

UI action visibility

there is a UI action - "Request PIR" on change form which creates a problem and problem task record when clicked. Now i want to hide this UI action link when there is already a problem record attached to change record. This related link should only b...

juveriya307 by Giga Contributor
  • 229 Views
  • 1 replies
  • 0 helpfuls

Send Survey link to external users through email

Hi Community, I have a checkbox variable and vendor email (external emails) on the catalog task. If the assignee checks the checkbox to true and saves the form, I need to trigger survey to email in the vendor email variable through notification and w...

Ajay37 by Tera Contributor
  • 1007 Views
  • 9 replies
  • 0 helpfuls

How to handle duplicate locations ?

Hey everyone, We have few duplicate locations that are being used in user table records. We want to make the duplicate location inactive and also update the duplicate location with original location in user records. Should I manually go to duplicate ...

Error message on capture asset tags

Hi All,    I have given 3 receiving quantity and given 4 asset tags , I am getting error message like below .  from where this error message is coming ?  is there possibility to get error message when ever we enter less number of assets ? Ex:  Receiv...

find_real_file.png
Rushi2 by Tera Expert
  • 826 Views
  • 4 replies
  • 0 helpfuls

I am not able tp edit the widget "Copy of Walk-up Check-In"

Hi All,  I have clone Walk-up Check-In widget after that i have created the pages and insert the Copy of Walk-up Check-In but i am not able to preview or not able to see page designer .     I am not able to edit the widget or not able to preview the ...

chandan86patra_0-1727072340562.png chandan86patra_1-1727072384206.png

Send service survey every ticket closure

Hello experts, How can I configure a survey to be sent to a user every time their requirements are completed? At the moment, only the survey is being sent when your first requirement  is closed, but in subsequent requirements, it cannot be sent.   Th...

Resolved! Catalog item

Hi,I have 2 list collector variables called 'select pc' and 'selected pc' (selected pc is hidden in catalog form and visible in task) now my requirement is what ever i select in 'select pc' variable in form it same should be visible in 'selected pc' ...

dixitreddy by Tera Contributor
  • 380 Views
  • 2 replies
  • 0 helpfuls

Customer Satisfaction Survey - Tracking response to feedback

Version in use: WashingtonHi, Service Now Community. Like many in the community, we have customer satisfaction surveys triggered upon the closure of incidents and Requests, and we review the survey responses and associated feedback regularly.In some ...

peter148 by Tera Contributor
  • 1147 Views
  • 1 replies
  • 0 helpfuls

Resolved! Rename Department to Supervisory Orgs

We have a request to rename the Department Table to Supervisory Orgs to better align with Workday.What would be involved in renaming the cmn_department table?

John H1 by Tera Guru
  • 313 Views
  • 1 replies
  • 0 helpfuls