Remove agent_workspace_user role from itil role

[palmen]

Just upgraded a test instance to New York release (from London) and I notice the itil role now contain agent_workspace_user role. 

Is there a reason why I can't remove the agent_workspace_user role from itil?
Every time I remove it form the slushbucket it get back there.

[Brian Lancaster]

Are you going into the itil role and removing it from the contains roles tab?

[Brian Lancaster]

Actually ignore my last.  My Coworkers PDI came up and we are not able to remove it either.  We even checking the box next to it to delete from contains roles and delete option is grayed out.  But it works for other roles.

[Lukasz Bojara · Accepted solution]

Hi,

This looks like a scope issue. I was able to remove the agent_workspace_user role form itil but had to go to the Contained Role record itself (went from related list of itil), change the scope to ITSM Workspace and use the Delete button on this form. 

You will not do it on ITIL role related list because as soon as you will change the scope the New and Edit button will disappear due to a different scope.

Best regards,
Łukasz

[Brian Lancaster]

What do you mean by contains record itself?