Remove Attachment Activity on Service Portal

[Prateek kumar]

Hello Community

Is there any way to remove attachment activity from Ticket Conversations widget?

Screenshot attached below.

Any leads appreciated.

[saigattu · Accepted solution]

Hey Prateek,

First clone the widget and add the below condition on line number 64 of HTML template

"ng-if="e.element != 'attachment'"

This how it looks after the change:

 <li class="timeline-item" ng-class="::{'timeline-inverted': e.user_sys_id == data.stream.user_sys_id} " ng-repeat="e in data.mergedEntries" ng-if="e.element != 'attachment'">

Below screenshot for reference

That should work, do let me know if you face issues.

Thanks,

Sai Gattu.

[Prateek kumar]

Thanks Sai. This is working as needed.

[Saurabh singh4]

Hi Prateek

You can try this

When removing an attachment from "Ticket Attachments" in the Service Portal, the activity "Ticket Conversations" is not refreshed.

Steps to Reproduce

1. Submit a catalog request in Service Portal
2. Navigate to Ticket Form and attach a file via the clipper icon
3. Remove the attachment in "Attachments"

Expected behavior: The attachment is removed from the activity in "Ticket Conversation"

Please mark my answer correct and helpful , If this helps you in any way thanks in advance

Saurabh

[Praveen75]

Hi @saigattu I have the similar one where I need to remove attachment for HR cases that are closed. Pls help Thanks.