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Remove Attachment Activity on Service Portal

Prateek kumar
Mega Sage

Hello Community

Is there any way to remove attachment activity from Ticket Conversations widget?

Screenshot attached below.

find_real_file.png

Any leads appreciated.


Please mark my response as correct and helpful if it helped solved your question.
-Thanks
1 ACCEPTED SOLUTION

saigattu
Kilo Expert

Hey Prateek,

 

First clone the widget and add the below condition on line number 64 of HTML template

"ng-if="e.element != 'attachment'"

This how it looks after the change:

 <li class="timeline-item" ng-class="::{'timeline-inverted': e.user_sys_id == data.stream.user_sys_id} " ng-repeat="e in data.mergedEntries" ng-if="e.element != 'attachment'">

Below screenshot for reference

find_real_file.png

That should work, do let me know if you face issues.

 

Thanks,

Sai Gattu.

View solution in original post

5 REPLIES 5

vidhya_mouli
Tera Sage

Is it possible to do the same to Standard Ticket Tab?