Remove User's Name from Additional Comments (with requester) field in a Notification

[Mazin1]

Dear all,

Screenshot #1 shows a preview of a notification shown in screenshot #2.

I need to remove the highlighted user's name revealed by "Additional comments (Customer visible)" field.

Please help me on how to remove it..

Screenshot #1

Screenshot #2

You help is highly appreciated. 

Regards, 

Mazin 

[Shishir Srivast · Accepted solution]

I believe, You can create a email script on sys_journal_field table and then call the email script in your notification.

Please refer for more details:

Email Script

https://community.servicenow.com/community?id=community_question&sys_id=64e14ba9db98dbc01dcaf3231f96...

[Mazin1]

Thank you so much! I have got it working 😄

[VShine]

@Mazin I have similar requirement. Can you share your solution?

[slimgam]

Hi @Shishir Srivast , provided link was not opened, i have a similar requirement, could you please share the script or soluction page again.