Remove User's Name from Additional Comments (with requester) field in a Notification

Mazin1
Kilo Contributor

Dear all,

Screenshot #1 shows a preview of a notification shown in screenshot #2.

I need to remove the highlighted user's name revealed by "Additional comments (Customer visible)" field.

Please help me on how to remove it..

 

Screenshot #1

find_real_file.png

 

Screenshot #2

find_real_file.png

You help is highly appreciated. 

Regards, 

Mazin 

1 ACCEPTED SOLUTION

Shishir Srivast
Mega Sage

I believe, You can create a email script on sys_journal_field table and then call the email script in your notification.

Please refer for more details:

Email Script

https://community.servicenow.com/community?id=community_question&sys_id=64e14ba9db98dbc01dcaf3231f96...

View solution in original post

6 REPLIES 6

Laxman9
Tera Contributor

can anyone share, how we can achieve this . 

thanks in advance!!

jsbt
Tera Contributor

Hello, 

I have a similar requirement. Can you plz share how to achieve this?

Thanks in advance!