Hi Community,
Can anyone please say whether this was the best practice or not in ServiceNow ?If No, what are the issues we face if configured this action . If yes , how can we implement this ? @Ankur Bawiskar @Dr Atul G- LNG
create "reply" inbound email action
and give conditions like "if there is RE in subject " don't create RITM
"if there is NO RE in subject " then create RITM.
Regards,
Tulasi
