report of - In which team sla got breached

[neetika]

I want to report when the sla got breached and by which team.

e.g. Incident is assigned to Group A, ticket got breached here . Then it is assigned to Group B. the ticket will remain breached here so in report we are unable to get by which team SLA got breached.

SLA breached will be marked only under the resolver group.

But we want to report in which queue Incident got breached.

Doing customization and storing the value through script is one way . But Is there any other way without scripting.

Even incident_metric table will not store SLA breach information. Has breached field is on Task SLa table.

Please help.

[dave1964]

Marvellous, thanks for all your help. Marked as helpful and liked!

Regards

Dave

[dave1964]

Sorry Diane, one more question then will leave you in peace - you appear to have dot walked to get your "same as" as "number.assigned to" and "same as" as "number.assignment group". Can you please point me in the right direction as to where these were configured and what they are pointing to please?

Thanks in advance

Dave

[dianemiro]

Hi Dave,

On the drop-down list, choose Show Related fields at the bottom part of the drop-down. This will show additional fields, now go to Number --> Task fields > Choose Assigned to.

[dave1964]

Thanks again, these fields are not showing for me so need to go back and look at my config.

Regards

Dave

[Uday43]

Hello Dave,

Am facing the same issue. Did you resolve the issue. If yes, please let me know the changes we have to do.

Regards,
uday