getFields is not working in scoped application
is there any substitute of getFields in scoped application as it is giving error. Please specify the use . Can getFields can be used in Script Include (Scoped App) .
Forum Posts
How to query date/time field?
I have two date/time fields, callback start date and end date. End date is populated with 2 hours after the start time. When more than 5 incidents with same start date and end date are submitted, it should thrown an alert saying that there are alread...
How do I prevent the re-opening of Closed Incidents? I thought Closed tickets were read only (except by admin).
I thought once an Incident was Closed it was marked as read only. My folks are able to re-open a ticket that has been closed for 4 months. I want it set that once an incident is Closed it cannot be reopened except by admin.
Resolved! Dealing with External Contacts in ServiceNow
We recently rolled out ServiceNow and it's been fine so far but one of the issues we're dealing with is how to work incidents from external contacts who are not in the system. Anyone not in the system gets put under the Guest account and it makes not...
Resolved! what is the actual functioning of retroactive pause in SLA?
what is the need of retroactive pause in SLA when the pause condition are already given. what is the difference between both pause condition and retroactive pause.
Resolved! What is the best way to validate a date field?
We have a custom date field where we do not want anyone to specify a date at the end of the month - day 29, 30, and 31. I tried a business rule and an "on change" client script, but i guess my coding wasn't good enough. Can anyone help? Thanks! Tyl...
Resolved! Auto-populate Company and Contract when creating incident
Hello, Most of our incidents are opened using SolarWinds integration. We are assigning CI to each Incident and we want to auto-populate CIs Company and Contract fields in the Incident form. I am thinking about Business rule but is it the best way to ...
SLA warning notification
New to SLA. How can I configure SLA warning notifications for a certain percentage 60, 80 etc? Please help, new to this module.
Difference between a Standard Service request and a Generic request
What is the best way to describe the difference between a Standard Service request and a Generic request that lives in the incident module? thank you
service portal background image does not fit to total page
Hello portal designers,I am successful in placing search box with multiple images sliding in background. however, their is a small empty space sits between these images as you see below. Also it gives the look that the image does not fit screen which...
Spaces between checkbox variables
Hi Folks,I have noticed that when you put fields in between check boxes and hide them using a policy it does not render the same look as compared to check boxes without fields in between them.The image below have fields inserted in between each check...
Resolved! Regarding Background Script
Hello, I am writing a Background script but while running, it is showing as Not authorized. what should I do?
How to edit Standard Change Templates?
Hi Guys, I am unable to edit standard change templates directly. I tried tweaking the ACL's on the below tables to no available? - std_change_template - std_change_record_producer Any idea how I can edit the records without going the edition process ...
Is there a way to Import an On-call Calendar from an Excel Spreadsheet
I have a team that has created a fairly complicated formula using excel to create an On-Call schedule. Is there a way to import their on-call schedule from an excel spreadsheet to create their on-call calendar?
Resolved! Can you create a Parent request the same way you can create a parent INC ticket?
Does anyone know how to create a Parent Request that I can attach Child requests to. Much like the way you can create a parent INC. Does this functionality exist for request tickets?
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