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Resolved! Catalog variable styles

I am trying to make a variable (type = label) bold with this catalog client script code:     g_form.getControl('event_info').style.fontWeight = 'bold'; It is causing a javascript error:  g_form.getControl(...) is null. I would also like to make the Q...

Multi Tenant in servicenow?

I want to know what is MT , multi tenant in servicenow? what is thier roles and responsibilities?

lakng by Tera Contributor
  • 7773 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to query a certain user's role

Hello Community,I have a question.   I am trying to query a certain role and return a true statement when a user has that certain role.   What am I doing wrong?Here is the script I am trying to work withfunction userHasRole(UserID, role){ var roles =...

If field type is choice list then validate the data as well with whatever data we have stored against the valid values of this drop-down.

If field type is choice list then validate the data as well with whatever data we have stored against the valid values of this drop-down.    For example : through script if you set the value to the choice list filed ,then value will visible in the re...

Display Value Dictionary Override

I have a custom table extended from the task table.  I want to change the display value of my custom table to a field other other than number.  That field is a read only string field that I am populating via a business rule.  I went to the dictionary...

Resolved! Auditing / Quality checking tickets

Hi, Is anyone using a solution in ServiceNow to track quality checks / audits of tickets? Our Service Desk would like to start doing this for their Incident and Request tickets and was wondering if there was a way to track the quality checks in Servi...

Validating with Password(1-way-encrypted) and Plain text

I have one scenario where I need to validate a plain text against a password(1-way encrypted) field. For example for resetting password we need to provide security answer as string and that matches with the value stored in backend database. We are us...

kivous by Kilo Contributor
  • 2975 Views
  • 3 replies
  • 0 helpfuls

Resolved! Add Additional Approvers on Change

Hi there, I have a query on Approvals for Change, on our old London instance we had an option to add additional approvers to changes like below:  Clicking the edit button would then allow us to add additional approvers. I want to add this to our Mad...

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Alex Saager by Tera Contributor
  • 2930 Views
  • 1 replies
  • 3 helpfuls

Resolved! Set contact type on requests

Hi there, I have a non-standard request catalogue item and I want to set the contact type to "self-service" when a request is raised. I've managed to do this with a on insert business rule, the slight difference is I only want to set this if the open...

Alex Saager by Tera Contributor
  • 1552 Views
  • 4 replies
  • 1 helpfuls

How to define multiple CABs?

Hi all,     Please advise.     My client implemented Change Management using London release. They want to expand geographically covering additional countries.  For each country, they have they own CAB to review and approve change request....where the...

John Sang by Kilo Explorer
  • 1201 Views
  • 2 replies
  • 0 helpfuls