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Something that we are currently running into in our SN instance is that we have added new Incident State options to our Incident form and most of the values of these new states are already used elsewhere on the Task table. For example, we have a new...
can anyone please tell me the REST API Explorer?
Hi, I have an issue with Integration. The records are coming to staging table and from there it is not getting inserted into the target table, the status is showing as pending. I tried with and without transform scripts and both resulted the same A...
What is the beat practice im business rules!!
Hi, I'm defining SLAs with the following start conditions, "Priority" is "1-Critical" AND "Assignment group" is "Service Desk" I need to enable retroactive start if the Priority changes and disable retroactive start if the assignment group changes....
I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete. I created a UI P...
How can I use standard report tools to write a report that shows me, number of opened tickets today and number of closed tickets today.
Hi, I have a look up select box variable for a catalog item. It is referring to a custom table. I am using a reference qualifier to populate the choices. How can I pass the sys_id of this select box as a parameter to a script include via reference qu...
I am wondering if anyone has run into this issue before. On the Standard Change Proposal we have run into an issue with the state changes to closed on submit or save. We have made a few modifications to the workflow and added the save button to the f...
How to send a notification when sla breaches before 24 hours of time?
I am very impressed with the new Major Incident plugin with Kingston. Does anyone know if there is an additional cost associated with using it?
Is there anyway to get the reference field on a Business Rule written on the referenced table?there is a business rule written on user table- but i want to get the Caller field of incident on User table Business rule.
As each time a user selects a different homepage while on the homepage, they are effectively customizing their user preference so that the next time they come to the homepage, it displays whatever homepage they left it on.This create a problem for us...
Hi Friends, We have a requirement that tasks in the Service requests should have a ON HOLD status . When the Help Desk kept this in ON HOLD it should pause the SLA and should resume once the state is comes out of ON HOLD state. Can this be achieved?...
Hello All, i need to update the incident short description like "incident number+ caller+ is updated this incident." using script include, to achieve this functionality i wrote a script include like below, and i called that SI inside the Business rul...
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