report of - In which team sla got breached

[neetika]

I want to report when the sla got breached and by which team.

e.g. Incident is assigned to Group A, ticket got breached here . Then it is assigned to Group B. the ticket will remain breached here so in report we are unable to get by which team SLA got breached.

SLA breached will be marked only under the resolver group.

But we want to report in which queue Incident got breached.

Doing customization and storing the value through script is one way . But Is there any other way without scripting.

Even incident_metric table will not store SLA breach information. Has breached field is on Task SLa table.

Please help.

[jay108]

Hi Miro,

How to pull the Number.assigned to and number.assignment group.

Regards,

Jayapal.

[vishesh4]

Hi Diane,

I am facing issue with the same. As I do not have authorizations to create BR.
Is there any other way?
or if it is possible to write a piece of code or any table that exists with the required information.

[David309]

Am I understanding correctly that there is no out of the box option that records which group an incident was in when the breach occurred? How do organizations handle SLA reporting when there are a lot of different teams?

--David

[dhanu3]

Hi,

Any update on this issue? I am also facing same issue.

Thanks,

Dhanashree

[Uday43]

Hi Dhanu,

Instead number, use the Task. It will work.

Regards,

Uday