Report on Incident assignment group - empty vs not empty

[Nenad Berbatovi]

Hi 

I would like to make a report in incident table to show % of incident assigned to one of support groups vs not assigned to any group. How to do it? 

Best regards

[Dr Atul G- LNG]

Hi @Nenad Berbatovi 

It is not possible in standard reporting for that; you need to use PA. In standard reporting, we can

[Nenad Berbatovi]

Thank you for your reply. And how to do this in PA?

[Dr Atul G- LNG]

Hi @Nenad Berbatovi To address this, please go through the PA training, which will help you understand the calculations and the underlying concepts. Once you have that understanding, you’ll be able to build it

[AndersBGS]

Hi @Nenad Berbatovi ,

This needs to be done through performance analytics - do you have this in your subscription? Do you have the knowledge of configure it? If not, then I would recommend you to go through NowLearning and take the free training to learn it first.