Report on Incident Template ?

simonfurnish · ‎01-19-2016

Hi,

We have Incident templates that we use in ITSM (Eureka). Does anybody know a way on how I can report on how many Incident templates have been used ?

Thanks

vijivt · ‎01-20-2016

Hi Simon,

Please check if you are able to do this :

1. go to the navigation filter and type sys_template_list.do, this should give you the list of templates

2. right click on header of the table column and select Bar chart, this will take you to the Create reports form

3. change the report type to List and run the report

Hope this helps

View solution in original post

simonfurnish · ‎01-21-2016

Hi,

Looks like I don't have access to this table so will have to speak to my Dev team. Thanks for your feedback and comments

Simon

pavana1 · ‎03-11-2021

Hi ,

Reports for Incident table selected and Group by Template not available please find the screen shot below its available E signature templates, i am not seeing template fields.