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Resolved! How to retrieve value from an HTML Type Field

Hi All,Is anyone knows how to retrieve value from an HTML Type Field. I have a field on form 'long_description'  And I want to print only the text  from it.I tried this one   current.getValue('long_description');   but it print all the tag.Thank you....

Para5 by Tera Guru
  • 3486 Views
  • 7 replies
  • 3 helpfuls

Dynamic Role creation?

Hi All,i have a level field, depends on level is it possible to allocate the role dynamically without creating the group??i dont want to create a group and assign the role to group, i need to allocate the role depends upon level is it possible?please...

Srvs by Kilo Guru
  • 1273 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to Send attachments from Task in approval notification?

Hi All, I need to send the attachments uploaded on a particular catalog task, as file attachments to the Approver. Can anyone please help me to identify the exact task attachment from the sys_attachment table? Any help would be appreciated. Thank you...

Kalyani by Tera Contributor
  • 1520 Views
  • 8 replies
  • 3 helpfuls

Validate logged in User is member of Specific Group

Hi I have a requirement if logged in user is member of specific group then I have a choice variable in catalog item with 2 options for eg: XYZ, and ABC . if the User is member of group A then I need to set a XYZ as a Default value or if user is membe...

Resolved! Give read access to a field from user table

Hello everyone I have a service with a field that will fill in the address (location + building) as per the requester. It works fine with my admin user, but when I impersonate it with a technical user, I can no longer see the building field. Do I hav...

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Redirect Retired Knowledge Article To Replacement Article.

Hi Community Member, Since, in Tokyo as per below documentation. We have been introduced to choose replacement article when we click on retire in knowledge article. https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/knowl...

Manal  AQUIL by Tera Contributor
  • 1100 Views
  • 1 replies
  • 0 helpfuls

Resolved! Interaction Record Created by the Guest Account

I have an issue whereby a number of interaction records are being created by the 'Guest' account.However, the user who initiates the interaction via the chat icon is logged in and is authenticated.This issue appears to be intermittent. 

How to extract Values/Data from JSON Payload?

Hi All, How can we get the data/values passed in a JSON payload into an OnAfter transform Script? For eg : Payload{"u_class":"MS SQL DataBase","u_operation":"Update","u_ci_identifier":"CI000082","u_first_level_support":"ABA-SUPPORT","u_support_hours"...

Ankita9 by Tera Contributor
  • 1028 Views
  • 9 replies
  • 0 helpfuls

ACL for a Single User

I am trying to restrict a Particular user to edit a field in CI table through ACL. The ACL is working fine while impersonating the user and checking it in the frontend, but the ACL is not restricting the user if a Schedule script is run on his behalf...

NIRANJAN S2 by Tera Contributor
  • 371 Views
  • 2 replies
  • 0 helpfuls

Resolved! Create Task parallelly based on conditions in Flow designer

Hi Folks, I have been playing around with if, else if and parallel flow in Flow designer to create task based on different conditions but tasks are getting created only after another closure. I need all the matching conditions evaluated to true creat...

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