Report on re-opened requests

Alex Saager1
Tera Contributor

‎03-01-2024 01:46 AM

Hi,

 

Trying to report on re-opened requests over last 12 months but cannot see re-open count on the request table, is there an easy way to report on this?

 

Thanks,

Alex

0 Helpfuls
  • 189 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-01-2024 01:47 AM

Hi @Alex Saager1 

 

Once a request is closed either complete or incomplete it never get reopened, untill unless you have any custom process in your instance. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************