Report on users that doesn't have read-only ITIL and ITIL role
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04-21-2025 12:55 PM
We have several assignment groups that grant the ITIL role, either directly or through inherited roles. I’m trying to build a report that identifies users who do not have either the ITIL or Read-only ITIL roles. Could someone please advise on which filters would be most effective for this use case?
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04-22-2025 06:56 AM
what do you mean by Read-only ITIL?
which role is that? is that a custom one or an OOTB one?
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader