Report

[dixitreddy]

I need to create a report where it should contain all the incidents which downgraded from P1 to P2 , repeat incidents, and resolution actions

[dixitreddy]

can i do this using metric?

[Dr Atul G- LNG]

Yes, that’s the best and also the easiest way to do it. @dixitreddy 

[Bhuvan]

@dixitreddy 

Yes, it is the optimal way to achieve your requirement and ServiceNow Knowledge Article I shared earlier has the required steps. Unfortunately, you cannot get past historical data and you will be able to report on this once metric definitions are configured.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@dixitreddy 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@dixitreddy 

Did you get a chance to check the link I shared?

It has approach using metrics only

sharing here again

Create report on Incidents upgraded to P1 or downgraded from P1 to lower Priority 

If my response helped please mark it correct and close the thread so that it benefits future readers.