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Reporting Dashboard: • Create a custom dashboard showing: i. Incidents by priority and status. ii

Nagoor Basha1
Tera Contributor

‎01-24-2025 12:55 AM

Reporting Dashboard:

    • Create a custom dashboard showing:
  1.       Incidents by priority and status.
  2.       Number of escalated incidents by group.
  •       SLA breaches for high-priority incidents.
0 Helpfuls
  • 568 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-24-2025 01:05 AM

Hi @Nagoor Basha1 

These are easy to do , where you stuck

  1.       Incidents by priority and status.

Atul: Create Bar graph report

AGLearnNGrow_0-1737709173765.png

 

  1.       Number of escalated incidents by group.

AGLearnNGrow_1-1737709298390.png

 

  •       SLA breaches for high-priority incidents.
  • AGLearnNGrow_2-1737709536338.png

     

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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AndersBGS
Tera Patron
Tera Patron

‎01-24-2025 10:13 PM

Hi @Nagoor Basha1 ,

 

 where do you get stuck? A what is your issues for this requirement? 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/