By usin query Business rule such that if logged in user is part of Service desk or admin then only

[kranthi2]

Hi,

Write a query Business rule such that if logged in user is part of Service desk or admin then only can see the incidents assigned to Service Desk group.

Please help me out with the Business rule in step by step manner.

Thanks

[Viraj Hudlikar]

Hello @kranthi2 

In Advanced tab section under script field populate below code:

(function executeRule(current, previous /*null when async*/ ) {
	
	// Get the current user's ID
    var userID = gs.getUserID();
    var isServiceDeskMember = false;

    // Check if the user is a member of the Service Desk group
    var groupMemberGR = new GlideRecord('sys_user_grmember');
    groupMemberGR.addQuery('group.name', 'Service Desk');
    groupMemberGR.addQuery('user', userID);
    groupMemberGR.query();
    if (groupMemberGR.next()) {
        isServiceDeskMember = true;
    }

    // Check if the user is part of Service Desk or Admin group
    if (!isServiceDeskMember && !gs.hasRole('admin')) {
        // Restrict visibility to incidents assigned to Service Desk group
        current.addQuery('assignment_group', '!=', 'Service Desk Group Sys ID');
    }

})(current, previous);

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Chaitanya ILCR]

Hi @kranthi2 ,
you can use this 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya