Reports in ServiceNow Dashboard not loading

[Ankita9]

Hi All,

Few Reports on the Dashboard are not loading(Widget cancelled - maximum execution time exceeded).

Can someone please help me with the solution.

[Logan Poynter · Accepted solution]

Hello,

This message appears when the processing and rendering of the data comprising the widget exceeds the quota time allocated for a widget to load.  Any widgets that exceed this time will cease loading, displaying the indicated error message.  This is generally to ensure that loading of the Widget does not cause performance issues with the instance or other widgets and reports on the same page. Thus, Widget loading, as well as many other transactional processes within ServiceNow have a configurable setting for this quota.

The out-of-box default for a new ServiceNow instance is 30 seconds.

To modify the allowable quota controlling the load time of Widget on the Homepage, follow these steps:

1. Log onto the instance with an account having admin rights to the instance.
2. In the Menu Navigator of the instance, browse to the location: System Definition -> Transaction Quota Rules.
3. In the list of records that appear in the right pane, click the record with the name Homepage Widgets.
4. Adjust the Maximum Duration (seconds) field to a new value (i.e. 50). The default setting is 30. The number shown is the number of seconds the instance will attempt to load and render the Widget before failing and generating the indicated error.
5. Click the Update button.

KB0715793

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan
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