How to perform a Rollback?

[Anastasia Ty-Ch]

Hi guys

We recently modify one of our Catalog Items. We did it via update sets, moving the changes from DEV to TEST to PROD. However, I do not have the ADMIN Access to perform this move since I'm just a Junior Developer for our Team. 

We we're told by the client to perform a rollback. We need to revert back all the changes we deploy in PROD.

How can we perform a rollback? Is there like a best practice in performing a rollback? Do we need to create a new update set and revert back all the changes we did then migrate it again to PROD?

[Adrian Ubeda]

Hi Anastasia,

You'll need to do a Back out in all the update sets that you need to revert all changes that you've done. Go inside Local update sets and inside each record should be a 'Back out' button. I let you and useful link for this: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/system-update-sets/task/...

Once the backout is done you can re-commit the same update sets or create a new one with the latest version of the changes that you want to push. I would do; first, re-commit all the update sets that were backed out, and then commit a new one with the latest version of all changes and with that compare local and remote version to see if everything is fine.

[Mike_R]

Just backout the update set.

I would backout in Test first to make sure it goes smoothly.

Then backout in Prod.

[Anastasia Ty-Ch]

Hi @Adrian Ubeda and @Mike_R thanks for responding, Sorry I'm just a little bit confused with the backout since we haven't done this before.
So, what we need is to revert back to the old Catalog Items. The one we had prior to all the changes we did.
We can achieve it by clicking the "Back-out" Button on the update set that we migrated to PROD, is that correct?

[Adrian Ubeda]

Hello,

That's it. Be sure that all the changes that affect your catalog items are there and then back it out.