Hi all,I am new to service now and have been exploring the platform. I wanted to know if there was a way to access a variable called 'company' present for every user, using the g_user method. Regards,Vivek
Today I have noticed that some Incidents no longer have their original additional_comments visible on the Incident form. I have tested all different types of scenarios, looked through everything updated in the Helsinki upgrade, and I cannot for the...
How do you do a major incident in Service-Now? Would anyone be willing to share their thoughts and experiences?
Hi All,In SP Service Catalog Item, price is not updating as per quantity..Can someone suggest
What is the maximum size of a video that can be uploaded in ServiceNow Knowledge article's HTML Field?
Hi,Have anybody configured Change process to handle multiple CI's in a single Change Request. I do not want Bulk CI plug in, as it allows you to select CI only from single class of CI's.My requirement is to capture all impacted CI's (which may belong...
Hi everyone, cameronrichard ctomasiI am working on the state transition of my Normal Change model, and am facing this issue.When I modify the script includes ChangeRequestStateHandler and ChangeRequestStateModel_normal, I see all the UI actions vis...
Hello guys,I would appreciate to share your knowledge with me in order to understand SN out of the box process flow. Let's assume scenario - I have request (REQ) that contains 1 requested items (RITM). After RITM is approved and deployed (For examp...
Hello,I have a onChange client script for populating the cmdb_ci field when the caller is manually selected - http://wiki.servicenow.com/index.php?title=Find_Computer_Assigned_to_Caller_and_Populate_CI_Field#gsc.tab=0 But when a incident is raised by...
Hello Team,How I can I Check The RITM went For Approval Or Not. I have a Ticket Reg This. The RITM Does Not Go to Manager For Approvel. They Have created another RITM that Was gone For Approvel. I have Checked In email Logs Of the Manager But I didn'...
Please check my previous post which is mentioned at https://community.servicenow.com/thread/251626?q=Emergency%20change%20request and request your help in completing my task. As mentioned by Mr. Sudharsan Vignesh, I...
We have hundreds of CI devices for which we need to perform routine update/patching maintenance tasks. All of these devices have been grouped into various change maintenance windows with the required recurring schedules. From here we'de like to be ab...
Is there any REST based API which can provide sys_choice records for any given entity and field taking into the account of inheritance?For instance, if choice records are required for incident.state, and given input is table : incident and element ...
Hi all,I have so far been unable to get a custom push notification sent through our development instance. I am trying to send it to my iPhone 6 iOS 10.2.1. I have activated the relevant Mobile UI and Push Notification plugins. I know for a fact the c...
Hello, we are going live next week and I'm being asked to allow a specific user to create template for all ITIL users to have access to and restrict anyone else from creating any templates. Would this be something I should use a catalog UI script t...
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