Resolved! WHAT IS DIFFERENCE B/W Approval-user&Approval-group&Approval-co ordinator & Manual Approval?
WHAT IS DIFFERENCE B/W Approval-user&Approval-group&Approval-co ordinator & Manual Approval?
Forum Posts
Resolved! How to add a email address to a watchlist via client script when priority changes?
Hello community,So here is the requirements;When a user from a specific location creates a ticket or has a ticket created for them and it is priority high or critical, add a email address to the watch list.If the priority drops below a high/and or th...
Resolved! First name in mail notification
Below is the notification i need to give through mail. In this {User} i need to get only the first name . Ex: if {user} is John Cena it should display only Hi John,Hi ${user},A Request has been raised by ${from},.
Powershell API example
Hi All,It appears that the Powershell example inside the REST API Explorer tab is malformed, specifically:# Specify request body{request.body ? "$body = \"" :""}}{}"This line is not valid Powershell syntax. Can anybody help me out as to what this sho...
How is field mapping done in discovery
Hi,Problem statement- i have discovered virtual windows servers ,But the field "CI NAME" is being populated with the same value as the "MODEL NAME".I want to correct it so that the CI name is correct.Also I want to know how field mapping is done in d...
Major Incident Management Communication Application
One of the key components to managing a major incident is being able to communicate to all interested and affected parties. In my past life we had a tool, home grown, that was subscription based, meaning that people subscribed to the services, or i...
Resolved! Priority choice labels
HiHow to change priority choice list labels only for incident table? Can someone guide me step by step?
Incident Management Categories /Close Codes
Hi,We have two different companies that use Incident Management and Problem Management. Each company wants to see their own categories /subcategories /assignment groups / close codes.Is there a "simple" way to do this without seeing the other compani...
Embed a report to an external site?
Hey everyone, I would like to know if it is possible to embed a report to an external site. For example, instead of the end user having to create a report in ServiceNow, they would be able to view a live report from a Google site. I have tried i...
Attachment Remove button hide only for change request table
Hi ,Please let me know how to hide/disable attachment the remove button only change request table ?No user should not able to delete the attachment Thanks & Regards,Shravan Kumar
Resolved! How to use an If statement in email scripts to evaluate Incident State
Hi,I am also struggling with an if statement in the email scripts. I read this post, but wasn't able to resolve my issue: Struggle with 'if' statement in email script I am trying to get to get certain text to show only if State = Resolved. I have...
Resolved! How to uncheck a checkbox when another checkbox is checked
I have the following situation. I have 2 checkboxes. One checkbox (CB1) that has a ui policy to show additional variables and other checkxbox (CB2) doesn't. What I don't know how to do is to have a checkbox unchecked if another checkbox is chec...
project ideas
I am new to the servicenow platform and I want to do a demo project on IT Service management or Operations management in my company. So,what kind of project can I implement such that it is useful to the company and myself.
Setting valid_to date of Knowledge article to 6 months after published date
Hi all,I have written a business rule to set the valid_to date of Knowledge article to '6 months after published date'This runs when n article is published, so an 'After' 'update' BR is used when 'State' changes to 'published'.(function executeRule(c...
Resolved! ui action overriding submit button
Hi Experts,i have created a UI Action that is supposed to reset all the fields in the form while creation .below is the codeif(current.isNewRecord()){current.setWorkflow(false);current.autoSysFields(false);current.u_phone="";current.u_type="";action....
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