Reports ITSM

Ashok Mahato1 · ‎05-30-2024

May I know how to get a incident reports worked by all users ' I want to get a reports of all user and groups worked on one incident ticket .

For example INC000045 I WANT TO GET ALL USERS AND ASSIGNMENT GROUP WORKED ON THIS ONE INC00045

Dr Atul G- LNG · ‎05-31-2024

Hi @Ashok Mahato1

Yes, for this you need to create 2 metrics. and then you can create the reports on same.

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/use/reporting/concept/c...

https://www.servicenow.com/community/platform-analytics-forum/reports-and-metrics-where-is-the-diffe....

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · ‎05-31-2024

Few OOTB Metrics

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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