Reports showing total number of incidents closed, no of incidents met SLA and SLA met %

[Padmaja_28]

Hi team,

We have a requirement for preparing servicenow dashboard showing data related to SLA of incidents in a weekly manner.

The sample of the required output is as attached. Can you please help me in achieving it as it has to be built on incident and incident sla and task sla tables.

Help me know the feasibility for achieving this.

[AndersBGS]

Hi @Padmaja_28 ,

1. The visualization cannot be achieved, if it should look like the Excel report
2. # of tickets closed can be done through report designer, performance analytics or analytics workspace
3. # of ticket met SLA can be done through report designer, performance analytics or analytics workspace
4. Met SLA % can be done through performance analytics
5. Service level met - what is this?

So basic, to have it all, you need performance analytics to do the percentage calculation.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Dr Atul G- LNG]

Hi @Padmaja_28 

@AndersBGS is guru in reporting so I am not going outside that boundary. I tried a bit in reports, this can be achieved