Reports

[spectura77]

Hi all, 

Is there is a way we can create a report has the following information:

First one sctask is assigned to any one group ,then it is re assigned to service desk misroute group then they will re assign to to the correct group.

Whenever ever tickets is re assigned to service desk misroute in the first time need to create report for that.

I have tried the use the filter condition in sc_task table as  active is true & assignment group changes but that condition is not showing up in reports.

 Is there any other way?

Thanks in advance.

[Ankur Bawiskar]

@spectura77 

Did you try to use metrics for this?

[Dr Atul G- LNG]

Hi @spectura77 

yes, to do you need to create a metric on Sc_task table on assignment group

Then you can build DB with metric and sc_task

and then use that DB view for reporting.

OOTB Metrics example:

It is easy and straight forward. Give a try.

[spectura77]

ok i will try with metrics