Request item table Notification triggering twice

[Venky Kshatriy2]

Hi Team,

I noticed that in the request item table, I recorded a notification meant for the end user and one group, but it seems to be going out twice. Just wanted to bring this up so we can sort it out. Thanks for your help!

[Johns_MP · Accepted solution]

I meant to Say use "Changes to"

[Johns_MP]

Hi @Venky Kshatriy2 ,

I believe there might be multiple updates happening on the Request Item table that might be triggering the Notification Twice. One of the best way to prevent this is to change the condition Slightly.

For the State and Stage instead of using "is" use Changes to

Eg:

State Changes to Closed Rejected

Stage Changes to Request Cancelled

Mark Helpful if this helps in resolving your Query.

Regards,

Johns M P

[Venky Kshatriy2]

Thanks @Johns_MP 

I also tried using the 'IS' method, but it’s still triggering twice. Just wanted to keep you updated on this!

[Johns_MP · Accepted solution]

I meant to Say use "Changes to"

[PrashantLearnIT · Accepted solution]

Hi @Venky Kshatriy2 

It seems stages are updated twice so please change the conditions for the stage field like changes to the operator and for state check conditions for Closed Cancelled or Closed Rejected, add in a single operator as One of