Request to pull kb number when creating incident from knowledge article

[Pradeepa B]

Hi ,

Could you please assist me with the following request? When creating an incident from a knowledge article, the KB number should automatically populate in the incident form. Could you advise on the required system property "glide.knowman.create_incident_link" and the value that needs to be filled in?

Thank you

[Dr Atul G- LNG]

Hi @Pradeepa B 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719108

[Pradeepa B]

Hi @Dr Atul G- LNG ,

We can able to create incident on a knowledge article, but the request is We need to autopopulate the kb number in incident form.

[Dr Atul G- LNG]

I was checking this in my PDI but there is no field which capture this. You can use the parent field but need to modify it.

[Pradeepa B]

While creating incident in knowledge article(kb_view), only comment is capturing knowledge article short description. I also want same for "kb number" in incident form. it should capture knowledge article number.