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Request to pull kb number when creating incident from knowledge article

Pradeepa B
Tera Contributor

Hi ,

 

Could you please assist me with the following request? When creating an incident from a knowledge article, the KB number should automatically populate in the incident form. Could you advise on the required system property "glide.knowman.create_incident_link" and the value that needs to be filled in?

 

Thank you

 

 

 

10 REPLIES 10

Hi @jagadeeshsnow,

Knowledge article is not populating in incident form, while creating incident from knowledge article.