Request to pull kb number when creating incident from knowledge article
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12-13-2024 03:03 AM
Hi ,
Could you please assist me with the following request? When creating an incident from a knowledge article, the KB number should automatically populate in the incident form. Could you advise on the required system property "glide.knowman.create_incident_link" and the value that needs to be filled in?
Thank you
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12-16-2024 10:19 AM
Hi @jagadeeshsnow,
Knowledge article is not populating in incident form, while creating incident from knowledge article.