requested for company is populating in test not in dev
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02-18-2026 05:54 AM
Hi Team,
Requested for Company is populating in Test instance, but not in dev.
I have created a change request, I have selected caller name and filled the mandatory fields, I have saved the form, after saving the form Company is populated.
Same thing when I do in dev, it is not populating.
All the dictionary are same in dev and Test.
Client script I have checked, but not found any?
Apart from that what I need to check
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02-18-2026 06:16 AM
Is user have company data in dev?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-18-2026 06:21 AM
Yes @Dr Atul G- LNG
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02-18-2026 06:23 AM
This looks suspicious. If everything is the same, why is it working for one user and not for others? Is it pending only for a single user or for all users? Please try clearing the cache.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-18-2026 06:45 AM
you didn't share your script, screenshots etc how are you populating that?
what debugging did you do?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
