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requested for company is populating in test not in dev

Gopal14
Tera Contributor

Hi Team,

 

Requested for Company is populating in Test instance, but not in dev.

 

I have created a change request, I have selected caller name and filled the mandatory fields, I have saved the form, after saving the form Company is populated.

 

Same thing when I do in dev, it is not populating.

 

All the dictionary are same in dev and Test.

Client script I have checked, but not found any?

 

Apart from that what I need to check 

4 REPLIES 4

Dr Atul G- LNG
Tera Patron

Is user have company data in dev? 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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This looks suspicious. If everything is the same, why is it working for one user and not for others? Is it pending only for a single user or for all users? Please try clearing the cache.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron

@Gopal14 

you didn't share your script, screenshots etc how are you populating that?

what debugging did you do?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader