requested items always defaults to self service view

[dlively]

How can I make Self Service - Requested Items default to "default view" rather than "Self Service View"?   I can change it to default view but it always defaults back to Self Service.

Thank you,

Donna Lively

[Pradeep Sharma · Accepted solution]

Thanks for the update. Check if there are any view rules defined on your instance.

View Management - ServiceNow Wiki

[dlively]

I found this one. Does that help?

Donna Lively

[Pradeep Sharma]

I think it's not defined on requested item table. Do you see any records for table requested item in the list view?

[dlively]

I'm not sure I understand what you are asking me. Please elaborate.

Donna Lively