I am creating a test specifically for catalog items with integrations. After submitting a request, the ATF must wait for a confirmation message in the Additional Comments once the integration is successful. Since the wait time may range from 1 to 10 ...
Hello Everyone,I have a question regarding the use of a UI Macro in a Catalog Item form. I have a field called "Category" (a Select Box) with options like External, Internal, Existing, Subcontract, etc. Based on the selected value, I want to display ...
Hi, I have written a server script in a ServiceNow widget. When this code executes, it adds the additional comment twice. I want it to create the comment only once here is my code if (input.app) { // gs.addErrorMessage("my comments "+input.app);...
I have 20 kb articles in dev instance with versioning. How can I migrate it to Test environment without losing the versions? Will a simple export-import do the job?
I have a reference field on the incident table. When opening the reference list from the incident table, I have it setup to filter only records that match the Caller ID on the incident table. When the new record button is clicked and the New Record f...
Hello Community,Is there a way for users to set or change their own delegate (e.g., when they're going on vacation) directly through the Service Portal? I’ve been looking around but haven’t found where a user can do this themselves.Do I need to enabl...
Hi Team,gs.eventQueue("Event Name",current,parm1,parm2);In the above script, we will utilize server-side scripts (e.g., Business Rules, Script Includes, UI Actions, etc.). By leveraging these server-side scripts, we can pass parameters like parm1 and...
I have a business rule written that whenever a P1/P2/Managed P3 incident is resolved then a problem record will be created automatically. The problem record is being generated correctly (like major problem will create for P1/P2 incidents is resolved ...
I create a table. But I need to create it in hh:mm format, how can I do this?
Hi Everyone, Working with a catalog Item. I am trying to use a reference variable to the user table but everytime I type something it always mataches on email ,first name or last name. I am trying to to make the userid autocomplete as well. I've trie...
We have a user with the import_admin role. The description against the role says "Can manage all aspects of Import Sets and imports"We need to ensure that this does not mean the user can make code, or configuration changes. Does this role gives the u...
Hi All,Need your help to achieve the below snapshot requirement in knowledge article and provide solution for the same.
Good Day Everyone, I have some questions as per below with regards to Predictive Intelligence. I only pickup 3 Business rules for Predictive intelligence, they all relate to the application "Change Management - Predictive Intelligence Core", how are...
Hello Team, We have created scheduled appoinments in the walk-up experience, when we set to each slot with 15 minutes time slots then it taking up to 96 time slots only, we have walkup available till 5pm but from wednesday after 3pm it's not showing...
I work for a financial company. We have a Year End Change Freeze. Looking for other folks opinion if its necessary to have a freeze on ServiceNow applications. Is the freeze an antiquated idea? If you do institute a freeze that includes ServiceNow a...
