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record access

Evening all We have an odd situation in which we have split access to records out using business rules and an ACL. the expected access works fine in list view, as in our tests users can see the right records based on conditions set but when clicking ...

Resolved! Reply to user if inbound email condition is not met

We have created Inbound Emil action via Flow designer for creating Incident record.We have to trigger Email notification to Recipient if trigger condition is not met and Incident record should not created.Can we address this issue in flow itself?Can ...

Renjisha by Tera Contributor
  • 671 Views
  • 3 replies
  • 0 helpfuls

Transform Map Script

Control table extends table - Control/Risk. Transform map is on Control/Risk table. I wanted to update custom fields u_key_entity and u_key_system present in Control table. I am using below code in Transform Script but it is being ignored with error ...

I want to print ignored rows to RITM

Hi Team, We have a requirement to create multiple requests in service now based on a CSV file uploaded through catalog item form a in the service portal . We are using a Transform map with an onafter script to process the CSV File and create requests...

srinath1391 by Tera Contributor
  • 258 Views
  • 1 replies
  • 0 helpfuls

Resolved! Incident management

How to automatically set the incident to a closed state when a child incident is resolved or a problem is created?

Pavan rishi by Tera Contributor
  • 832 Views
  • 6 replies
  • 3 helpfuls

Resolved! I need to test a part of code which is in client script.

Hi. I have a GlideAjax function within a client script. I need to test it, without having to replicate all the stuff via UI or browser. How can I test it? I couldn't figure a way for  testing it via background script. 

EKTA2 by Tera Expert
  • 776 Views
  • 4 replies
  • 1 helpfuls

Issue with Accessing Global Tables in Scoped Application

Hello,I'm working on a scoped application in ServiceNow and am encountering an issue when trying to access global tables, specifically when the user selects a source table (e.g., Incident). My goal is to use a Script Include to dynamically populate a...

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nehaaress by Tera Contributor
  • 610 Views
  • 1 replies
  • 0 helpfuls

How to configure Global search for custom table record?

Hi, There is requirement to configure Global search for custom table record using its column which is  abcID.If abcID is searched in Global search then as a result it should give abcID record.Can someone guide on how to implement this? What all thing...

_Yash24 by Tera Guru
  • 1037 Views
  • 2 replies
  • 1 helpfuls

Resolved! Update Sets should be named uniquely

Hi Experts, I have one requirement like  "When I create a update set that name should be unique. Its not be same as existing update set. if existing and newly created update set is same  need to notify while saving with error popup " Update set name ...

Aakhiil by Tera Expert
  • 1126 Views
  • 6 replies
  • 2 helpfuls

List Collector: Only showing items 1-25

Hello Community, Is anyone able to help me with this issue? When I implement a list collector it only shows items 1-25 in SOW. The remaining items (8 of them) can only be selected if you search for them.  Is there a way I can expand to it to more tha...

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