We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message: Cannot connec...
I am surprised not to see more people asking why there isn't a Monthly interval rotation for On-Call scheduling. It is very common for our infrastructure teams to be on-call monthly. Do we know if ServiceNow has responded about this limitation?Meli...
I wanted to create ATF to click on the banner form context menu / Additional actions. ATF should be created while clicking on Context menu UI action for which I have used "Click a UI Action" test step but it doesn't work, it is showing an error 'FAI...
We recently identified that the "Change Notification" in ServiceNow is not triggered due to its dependency on the "label.notify" event. ServiceNow Hi Support confirmed that this event was deprecated years ago, meaning no script generates it anymore...
Hello Community, I have a question to see if you all can help me out on how I can successfully improve our onboarding. (question at the end of the post) I am designing it as an order guide at the moment. Right now, users submit a request for a new wo...
I have a catalog item that creates a catalog task. One of the variables on this catalog item is u_status. When that variable is changed to Complete and the record is saved, I would like the state to change to closed complete(3). I have tried an onSub...
Group Manager and Secondary Manager should have access to edit (add/remove) members to the group(s) they own in UAT, SIT & PREPROD (not in PROD & DEV) Edit buttton should visible to the group managers and secondary manager in UAT, SIT AND PREPROD not...
Hi Team , need to enabled guided tour , while creating getting below error .I followed below steps but still not et enabled need help to fix this .
Hello! I have a catalog form where based on 3 variables I would like to auto populate the priority of a request ( RITM ) once the request is submitted as below - I am thinking of creating a Before Insert Business rule for it. But I would like to kn...
Write a GlideRecord query to retrieve all inactive incidents created in the year 2024 with priority 1, 2, or 3 and an empty assignment group?Write a Business Rule script that automatically sets the "Short Description" field to "High Priority" when th...
Hi All, I have created a custom table and by default read, write, create and delete ACLs are created as per OOB functionality. The requirement is: (1) only my group should be able to read, write, create and delete access to this table. ...
Good morning.On a Catalog Form, I have a Workflow. The requirement is on RITM, whenever the person closes the REQTASK, the same person should be added the Approver on RITM.How can we do this? Through User Approval - Run script? (Screenshot below). In...
How to set variables field both as mandatory and readonly.
Can we upload an external Excel sheet and fill ServiceNow Time sheet Portal? Is it possible? Is it possible to have an excel template of the (time_card) record that the user can complete multiple of and then have them uploaded into ServiceNow Time sh...
Hello community, We have requirement where from single request, user can raise a bulk user access request for multiple domains, but each domain owner has to receive single approval request for bulk users. For example, if a user selects 5 users to get...
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