requested items always defaults to self service view

dlively
Giga Expert

How can I make Self Service - Requested Items default to "default view" rather than "Self Service View"?   I can change it to default view but it always defaults back to Self Service.

Thank you,

Donna Lively

1 ACCEPTED SOLUTION

Thanks for the update. Check if there are any view rules defined on your instance.


View Management - ServiceNow Wiki


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8 REPLIES 8

Pradeep Sharma
ServiceNow Employee

Hello Donna,



Assuming you are logged in as admin. Can you right click on module "Item" and make sure view field is blank.


Screen Shot 2017-04-27 at 2.00.52 PM.png


Is the attached what you are looking for?



Donna Lively


No. Please click on link type tab and then check for view name field. It should be blank.


Yes, I see your graphic now and the view field is blank.



Donna Lively