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04-27-2017 01:51 PM
How can I make Self Service - Requested Items default to "default view" rather than "Self Service View"? I can change it to default view but it always defaults back to Self Service.
Thank you,
Donna Lively
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Enterprise Asset Management

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04-27-2017 02:18 PM
Thanks for the update. Check if there are any view rules defined on your instance.
View Management - ServiceNow Wiki

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04-27-2017 02:01 PM
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04-27-2017 02:10 PM

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04-27-2017 02:13 PM
No. Please click on link type tab and then check for view name field. It should be blank.
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04-27-2017 02:15 PM
Yes, I see your graphic now and the view field is blank.
Donna Lively