requested items always defaults to self service view

dlively
Giga Expert

How can I make Self Service - Requested Items default to "default view" rather than "Self Service View"?   I can change it to default view but it always defaults back to Self Service.

Thank you,

Donna Lively

1 ACCEPTED SOLUTION

Thanks for the update. Check if there are any view rules defined on your instance.


View Management - ServiceNow Wiki


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8 REPLIES 8

Thanks for the update. Check if there are any view rules defined on your instance.


View Management - ServiceNow Wiki


I found this one. Does that help?





Donna Lively


I think it's not defined on requested item table. Do you see any records for table requested item in the list view?


I'm not sure I understand what you are asking me. Please elaborate.



Donna Lively