Resolved tickets are not auto-closing

[manasa32]

Resolved tickets are not auto-closing: Incident are not closing after 7 days.

I have checked the system properties and BR "Incident autoclose" and also checked scheduled job. All are active.

Please suggest me any solution for this.

[Jaspal Singh]

It checks for updated time for the record & compares it to be more then 7 days. Seems, the records that are not closed will have an update time which will be less than 7 days & thus is the case.

[Ankur Bawiskar]

Hi,

Did you check if somebody updated the auto closure BR logic?

Major incidents are not auto closed via that BR

Did you check your incident is a major incident or not?

Regards
Ankur

[manasa32]

I have checked, my incident is not Major incident and i changed the System properties=1 and tested.

changed state to resolved still it is not closed.

[Ankur Bawiskar]

Hi,

you will have to wait for 1 day

Did you check any incident was resolved yesterday?

Did you check that BR is not updated by someone and is active=true?

Regards
Ankur