Resolved tickets are not auto-closing

[manasa32]

Resolved tickets are not auto-closing: Incident are not closing after 7 days.

I have checked the system properties and BR "Incident autoclose" and also checked scheduled job. All are active.

Please suggest me any solution for this.

[manasa32]

Hi, i have checked no resolved incident are changed to close.

[Ankur Bawiskar]

Hi,

So did you get the logs?

Regards
Ankur

[manasa32]

Hi,

Thanks for replies, in above script i commented line no 31 after that it is working fine.

[Ankur Bawiskar]

@manasa 

that line is present OOB then it should not cause the issue

The issue must be some other script

Regards
Ankur