Restore variable and its historical data in RITMs

[karolisjon]

Hi, one variable in the cat item was deleted by a mistake. Because of that, the variable is no longer shown in items that were created from that catalog item before. Example (question 8 is missing):

I found the variable in sys_audit_delete table and tried to restore it using 'Undelete With Related', but it fails:

Can this issue be solved without enabling Delete Recovery plugin? As stated here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812260 

Is there another way to restore the variable, so that it would be shown in historical items again? 

Thanks. 

[Sagar Pagar]

Hi,

You can restore it from non-prod/ Cloned instances.

Regards,

Sagar Pagar

[karolisjon]

Unfortunatelly that is not the case in my situation. Versions and sys_ids are different between prod and non-prod instances for that specific cat item. 

[magee]

Did you ever get a solution for your problem? We ran into the same issue...accident of course