How to drive priority from urgency and impact in a record producer.

[Vaishnavi35]

Hi,

I have created 3 variables(Impact, Urgency and Priority) in a record producer. 

I want priority to be populated depending upon the Urgency and Impact values. Basically it should drive Priority Matrix( Priority Data Lookup rules) and how it drives on the Incident form in the platform.

If anyone can help me with this?

Thanks,

Vaishnavi

[SatyakiBose]

Hello @Vaishnavi35 

Based on your requirement, the best I can think of is having an onchange client script.

So the onchange client script should be on the impact field.

The script should also validate the value of the urgency, and based on that the priority can be set.

 A sample code that you can refer to is given below. You will have to change the field names accordingly.

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading) {
  return;
}

g_form.clearValue('candidate_id',true);
g_form.clearValue('u_employee_id',true);

var emptype = g_form.getValue('employement_type');
if(emptype=='employee'){
alert('onchange employee'+emptype);
g_form.setDisplay('candidate_id',true);
g_form.setDisplay('u_employee_id',true);
g_form.setMandatory('candidate_id',true);
g_form.setMandatory('u_employee_id',true);
}

if(emptype=='consultant' || emptype=='none'){
alert('onchange consultant'+emptype);
g_form.setMandatory('candidate_id',false);
g_form.setMandatory('u_employee_id',false);
g_form.setDisplay('candidate_id',false);
g_form.setDisplay('u_employee_id',false);
}

}

[Vaishnavi35]

Hi @Ankur Bawiskar ,

If you can help me in this. 

Thanks & Regards,

Vaishnavi

[praneeth7]

Hi Vaishnavi,

Click here to view the thread that might help you on this issue.

if you find this useful do mark my answer Helpful

Thank you.

[praneeth7 · Accepted solution]

Hi @Vaishnavi35 

If you want the priority variable choices has to be set based on the impact and urgency on record producer.

for that you can create two on change catalog client script for same record producer. and choose variable name impact for one CCS and urgency for another CCS. 

Use this same script for both CCS and hope this will help you

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

//Type appropriate comment here, and begin script below
var impact = g_form.getValue('impact');
var urgency = g_form.getValue('urgency');

// Calculate the priority based on the Impact and Urgency values

if (impact == '1' && urgency == 'a') {
g_form.setValue('priority','critical');
} else if ((impact == '1' && urgency == 'b') ||
(impact == '2' && urgency == 'a')) {
g_form.setValue('priority','high');
} else if ((impact == '1' && urgency == 'c') ||
(impact == '2' && urgency == 'b') ||
(impact == '3' && urgency == 'a')) {
g_form.setValue('priority','moderate');
} else if ((impact == '2' && urgency == 'c') ||
(impact == '3' && urgency == 'b')) {
g_form.setValue('priority','low');
} else if (impact == '3' && urgency == 'c') {
g_form.setValue('priority','planning');
}
}

If you find this useful please mark my answer correct and helpful

Thank you