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03-07-2025 04:46 AM
Hello Community,
We have a requirement to show certain RITM /SCTASK records pertaining to particular catalog item only. Rest all should be hidden for a user.
What is the downside if we implement this customization??
Thanks,
Sajal
Solved! Go to Solution.
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03-07-2025 04:48 AM
There’s no downside to this, as it is a requirement from the business. Sometimes, we don’t want to show all types of records to every user. You can use the ACL to make this possible.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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03-07-2025 05:02 AM
Nothing impact as such.
But remember you will have to update table level READ ACLs on both the table
Also query business rule on those 2 tables.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-07-2025 04:48 AM
There’s no downside to this, as it is a requirement from the business. Sometimes, we don’t want to show all types of records to every user. You can use the ACL to make this possible.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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03-10-2025 05:42 AM
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03-10-2025 05:43 AM
Please close the thread, if all good mate.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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03-07-2025 05:02 AM
Nothing impact as such.
But remember you will have to update table level READ ACLs on both the table
Also query business rule on those 2 tables.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
