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03-07-2025 04:46 AM
Hello Community,
We have a requirement to show certain RITM /SCTASK records pertaining to particular catalog item only. Rest all should be hidden for a user.
What is the downside if we implement this customization??
Thanks,
Sajal
Solved! Go to Solution.
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03-07-2025 04:48 AM
There’s no downside to this, as it is a requirement from the business. Sometimes, we don’t want to show all types of records to every user. You can use the ACL to make this possible.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-07-2025 05:02 AM
Nothing impact as such.
But remember you will have to update table level READ ACLs on both the table
Also query business rule on those 2 tables.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-07-2025 11:32 PM
Query BR could be a better solution for this requirements.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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06-26-2025 07:53 AM
Hi Experts
I have similar requirement for particular catalog item to restrict the access to sc_request, sc_req_item, sc_task and it should only access when below conditions met.
1. only members of catalog task assignment group should access the sc_request, sc_req_item, sc_task
2. there are some 50 plus assignment group, they should also access sc_request, sc_req_item, sc_task
3. approvers of that catalog item should also access sc_request, sc_req_item, sc_task
4. opened by user and requested for should accesss the records sc_request, sc_req_item, sc_task
apart from above conditions, no one should read the records of that item.
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03-10-2025 05:41 AM
You can accept both answers @Sajal Chatterje and close the thread.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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