Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Restrict Assign To for Consecutive SCTASK Assignments within same Support Group

AlpUtkuM
Mega Sage

‎10-27-2023 06:24 AM

Hello, 

 

I have the following use case and I need to get over a problem which I explain below. One of the business unit is trying to impement 4 eyes principle for one of their process. Here where I am struggling. 

 

1) Task 1 is assigned to Group A. The Assigned To of Task 1 is person X. 

 

2) Task 2 is assigned to Group A again. The Assigned To of Task 2 must not be person X but anyone else among the members of Group A. 

 

Could you please show me the right direction to get over this use case? 

 

Thanks,

 

Alp Utku

 

 

0 Helpfuls
  • 302 Views
0 REPLIES 0