Hello @pradnyajamgaonk
I doubt that this is even possible via User Criteria or possible at all. I believe all models whose "Available in 'Create New'" is set to true will always display when click Create New under Change Request.
Please verify the same with ServiceNow via HI Case.
If ServiceNow says it is possible then please do share here - else, you need to create a script include to check the logged in user's group membership and then write client script to make all change requests fields read only and hide save and submit button and display alert message for restricted users something like below:
Script Include:
var grpSysID = gs.getProperty('group.abc'); //sys_id = 2073c524935c4b503161f24cdd03d681
var CheckuserGroup = Class.create();
CheckuserGroup.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getgroup: function() {
var usersysid = this.getParameter('sysparm_name_sysid');//getting usersysid from client
var grMem = new GlideRecord("sys_user_grmember");
grMem.addQuery('user', usersysid);
grMem.addQuery('group', grpSysID);
grMem.query();
if (grMem.next()) {
return true;
} else {
return false;
}
},
type: 'CheckuserGroup'
});
Client Script (DOM Manipulation) with Isolate Script unchecked as below:
function onLoad() {
var sysid = g_user.userID; //get current user sysid
var ga = new GlideAjax('global.CheckuserGroup'); //script include name
ga.addParam('sysparm_name', 'getgroup'); //function name
ga.addParam('sysparm_name_sysid', sysid); //passing logged in user's sysid to script include
ga.getXMLAnswer(getGroup);
function getGroup(response) {
if (response == 'true' && g_form.getDisplayValue('chg_model') === 'Standard') {
alert('You are not allowed to create Pre-approved Standard Change Request!');
// Hide Save and Submit UI Actions (buttons) --> Reference: https://stackoverflow.com/questions/43452670/hide-save-button-on-asset-form
var items = $$('BUTTON').each(function(item) {
if (item.innerHTML.indexOf('Submit') > -1) {
item.hide();
}
});
var items1 = $$('BUTTON').each(function(item) {
if (item.innerHTML.indexOf('Save') > -1) {
item.hide();
}
});
// Make all editable fields read-only
var fields = g_form.getEditableFields();
for (var x = 0; x < fields.length; x++) {
g_form.setReadOnly(fields[x], true);
}
}
}
}
