Restrict the raising of changes within a change window

[Ross Walker]

Hi

ive set up a BR to restrict the amount of Normal changes that can have the same start_time

Before, update, change_request

• (function executeRule(current, previous /*null when async*/) {
•     // Add your code here
•     // Create an aggregate object
•         var pt = new GlideAggregate('change_request');
•         // Add aggregate
•         pt.addAggregate('COUNT');
•         // Execute query
•         pt.addQuery('change_request', 'start_date');
•         pt.addQuery('active', true);
•         pt.addQuery('start_date', current.getValue('start_date'));
•         pt.query();
•         // Process returned records
•         if (pt.next()) {
•             count = pt.getAggregate('COUNT');
•                 if (count > 4) {
•         // Create a message to display the count
•                     gs.addErrorMessage('You cannot save this Change. ' + pt.getAggregate('COUNT') + ' Changes are already planned for this start time.');
•                         current.setAbortAction(true);
•                    }
•        }
• })(current, previous);
  
  but i want to take it one step further and compare the planned start and planned end window and restrict the raising of a change if the count hits within that change window
  any help would be much apprieciated 

[Dr Atul - LNG]

Hi @Ross Walker 

Practically it is not a good option, in this case, you are blocking all kinds of changes including emergencies, Instead if this, if a change in conflict like the above, you'd better add an extra layer of approval instead of restricting it all the way.

[Ross Walker]

this is only for normal changes
it doesnt stop any other type

[Sumanth16]

Hi @Ross Walker ,

You can use out of box "Check Conflict" functionality and use it in your UI Action using client script to show alert before submitting change.

//Code that runs without 'onclick'

//Ensure call to server-side function with no browser errors

if (typeof window == 'undefined')

    checkConflicts();

function checkConflicts() {

    suppressMaintenanceScheduleMessages = true;

    var conflictDetector = new ChangeCheckConflicts(current);

    var conflictResults = conflictDetector.check();

    current.conflict_status = 'No Conflict';

    var msg;

    if (conflictResults < 0)

          msg = gs.getMessage('Configuration Item needed for conflict analysis');

    else if (conflictResults == 0)

          msg = gs.getMessage('There are <FONT COLOR="green">NO CONFLICTS</FONT>');

    else {

          msg = gs.getMessage('There <FONT COLOR="tomato">ARE CONFLICTS</FONT> - See "Conflicts" related list');

          current.conflict_status = 'Conflict';

    }

Plz mark my solution as Accept, If you find it helpful.

Thanks & Regards,

Sumanth meda